FAQs About Our Exclusive Services

1. What services do you offer?

We offers three categories of services:

• B2B Purchase Services
• Procurement Services
• Micro Purchase services

2. What is B2B Purchase Services?

B2B Purchase Services refer to our services for businesses looking to purchase products in bulk or for resale. We provide assistance in sourcing and purchasing products from reliable suppliers.

3. What are Procurement Services?

Procurement Services are designed for businesses or organizations that require assistance in procuring specific products or materials. We help streamline the procurement process and ensure timely delivery.

4. What are Micro Purchase services?

Micro Purchase Services are small Purchases that are made for private individuals who want to purchase just few products for personal use or household. We help you find the best deals and handle the purchasing process on your behalf.

5. How can I place an order for any these services?

To place an order, please contact us for further discussion. We will work closely with you to determine your specific requirements and finalize the details of your order. Once all the necessary discussions are concluded, we will prepare and send you a draft order as invoice containing a secure payment link. Upon successful payment, you will receive a confirmation message verifying that your payment has been received. If you have any questions or require assistance, our dedicated customer support team is here to help.

 

6. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, Apple pay, bank transfers, and more. You can choose the most convenient option for you during the checkout process.

7. How long does shipping take?

The shipping time depends on the specific product and its origin. We work with suppliers from different countries, so the shipping time may vary. Please refer to our Shipping Policy page or contact our customer support team for estimated shipping times.

8. Can I track my order?

Yes, you can track your order. Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment right from our website, simply tap on "track your package".

9. What is your return policy?

Our return policy varies depending on the category of service:

• For B2B Purchase Services and Procurement Services, returns are subject to the policies of the respective suppliers. Please contact our customer support team for assistance with returns.
• For Personal use or Private Purchase services, our return policy follows standard industry practices. Please refer to our Refund Policy for more information.

10. Can I cancel my order?

Cancellation may vary depending on the category of service and the specific circumstances of your order. Please refer to our Order Cancellation Policy or contact our customer support team as soon as possible if you wish to cancel your order, and they will provide you with further guidance.

11. How can I contact your customer support team?

You can contact our customer support team anytime at support@bmcshippinglines.com, we will respond to you within 24 hours. You can also use our WhatsApp chatbot on our website for easy and quick communication. Our team is available to assist you with any questions or concerns you may have.